Accessibility statement
This statement applies to content published on the https://adultcare.redbridge.gov.uk domain. It does not apply to content on subdomains (for example www.my.redbridge.gov.uk).
This website is run by the London Borough of Redbridge, IT and Digital Teams. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without problems
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
Each department and agency which publishes content on https://adultcare.redbridge.gov.uk is responsible for making sure it meets the accessibility regulations. We will update the statement when issues are fixed or when we expect them to be fixed.
What to do if you can’t access parts of this website
Our website has an accessibility tool called 'Recite Me' which allows you to change the language, font size and style and magnify our website content. You can access this by clicking the accessibility button in the top right-hand corner of the page.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- call: 020 8554 5000
- contact us online
- if you need Text Relay Services, you should dial 18001 before the number to access the text relay service
In your message, include:
- the web address (URL) of the content
- your email address and name
- the format you need - for example, plain text, braille, BSL, large print or audio CD
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems that aren’t listed on this page or you think we’re not meeting accessibility requirements, contact the Digital Content Team by emailing digital@redbridge.gov.uk.
Technical information about this website’s accessibility
The London Borough of Redbridge is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Many documents are in less accessible formats, for example PDF and not accessible in a number of ways including missing text alternatives and missing document structure. Non-HTML documents published on or after 23 September 2018 must have an accessible format. We’ll be continuing our review of all PDF files to address these issues by December 2025.
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
How we tested this website
We use Sitemorse, Wave and Axe automated testing tools to help us monitor and fix usability and accessibility issues as they occur.
We also manually review and update the site to maintain any parts that automated testing cannot cover.
What we’re doing to improve accessibility
- We will work to resolve all identified accessibility issues that are within our control and will release them to the website as soon as possible
- We will work to improve the accessibility of documents published on the website
- We will run audits whenever new functionality is added to the site
Preparation of this accessibility statement
This statement was prepared on 1 March 2023.
The website was last tested in May 2025. The test was carried out by Redbridge Council and used a combination of manual and automated test methods.
The statement was last reviewed on 1 August 2025.
