Lifeline, monitors and alarms
There are lots of ways that technology can help you at home if you need to call for help in an emergency. You could have this placed around your home, or just wear a simple alarm button around your neck or wrist.
Take me to Lifeline (community alarm) ↘ How to apply ↘ Telecare ↘
Lifeline (community alarm)
A lifeline, also known as a community alarm, is an emergency response system that you can use to call for help.
You will be provided with an alarm which is programmed to your home telephone, and a pendant which can be worn on the wrist or around the neck. When this is pressed, staff at the Redbridge Control Centre will be alerted to the fact that you need help and will act appropriately.
Support is provided 24 hours a day and can include text messaging for those who are deaf or hearing impaired.
To be eligible for the Redbridge Lifeline Service you must be a resident in the borough.
You will ideally need two people who will be 'key holders' who can get to your address quickly to ensure the appropriate assistance can secure entry to your home. This may arrive in the form of the London Ambulance Service, Lifeline’s own Visiting Response Team, or an able family member, friend, or neighbor. Alternatively, a key safe will be required. This can be provided by you or can be purchased and fitted by our Lifeline engineer. Please note: If the key-safe needs to be fitted to an external communal door, permission from the landlord or freeholder must be obtained by the client before key-safe installation.
The service was recently re-accredited for Quality, Safety, and Innovation by the Telecare Services Association (TSA), reflecting its continued commitment to delivering high-standard service excellence and impactful support to the community.
Redbridge Lifeline Team gains TSA Accreditation for Excellence
How to apply
If you're unable to complete the application form online:
- Download the Lifeline application form (PDF 751KB)and email it back to lifeline@redbridge.gov.uk
You can call us on 020 8708 5897 (24 hours a day, seven days a week).
You can text us on 07800 140749 (text message is charged at your standard network rate).
Telecare
Telecare is extra equipment that works with your Lifeline and automatically raises the alarm to the monitoring centre.
There are different types of telecare available:
- bed and chair sensors
- falls detector
- motion and door sensors
- Smoke and carbon monoxide gas detectors
- Flood detectors
- Heat/temperature sensors
You can find examples of the equipment by visiting the Living Made Easy website.
Lifeline Monitoring Costs
The weekly cost of the Lifeline monitoring service is £6.50.
This includes a digital SIM-enabled alarm unit, meaning no landline is required for the service to operate.
If a second resident or partner requires an additional pendant or a falls detector, a small additional charge of £0.50 per week will apply.
There is a one-off installation charge of £19.99.
You may choose to pay the monitoring charge by monthly instalments. A member of our Finance Team will contact you directly to arrange a suitable payment plan.
A key safe can also be installed upon request to support emergency access to your property. The cost for this is £126.30.
