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Redbridge Sensory Services Centre

Redbridge Sensory Services Centre provide specialist services to adults in Redbridge with sight impairment, hearing impairment, people with dual sensory loss/deaf-blind and deaf people. 

  • assessment and issue of equipment to deaf, deafened and hard of hearing people
  • assessment of needs of blind, partially sighted and deafblind people
  • information, advice and training about sensory loss
  • support of individuals
  • a weekly drop-in session with a community British Sign Language interpreter
  • a community base for clubs
  • display and demonstration of equipment for people with sensory loss

Call 020 8551 7700

Redbridge Forum

Redbridge Forum is a charity organisation based in Redbridge which helps to improve the quality of life for people with learning disabilities, including those on the autistic spectrum, and their carers.

They enable people to speak up for themselves and offer a range of projects to support their members. 

Redbridge Forum projects include:

  • Fun 4 All - trips and fun activities for families in Redbridge with a disabled child aged 4-18 years
  • Butterflies - promoting health and wellbeing of young people by offering activities and sharing information and support
  • Transition project - offering a range of help to those approaching or going through transition from children's to adults services. This includes form filling, outreach support and travel and staying safe training
  • Time for tea - social activities for carers 
  • Fit for Fun - fitness sessions for carers and adults with learning disabilities

Call 020 8478 7571

Homeless Link

Homeless Link (formerly the provider of Homeless London) provides information for those who are homeless or are at risk of homelessness. They provide advice, signpost to services if you are at risk of becoming homeless and provide information about accommodation. There are also resources available for those needing emergency housing.

As a national charity, Homeless Link aims to end homelessness through championing better services, research and fighting for policy changes. 

Call 020 7960 3010


The Money Advice Service is a free, independent advisory service set up by the government to provide useful financial information and interactive money-management tools.

The service is user friendly and aims to help you make informed decisions about your money including mortgages, debt and savings. They cover the following topics:

  • debt and borrowing
  • how to budget
  • tips on buying a home
  • savings and investments
  • retirement
  • work and pensions
  • insurance
  • homelessness
  • benefits
  • births, deaths and family
  • care and disability
  • everyday money
  • cards and loans

Call 0800 011 3797

Welfare Benefits and Money Advice Team

The Welfare and Money Advice Team are committed to assisting Redbridge residents to claim the benefits and credits which they may be entitled to.

The Welfare and Money Advice Team offer the following services:

  • They work with the community to raise awareness of benefits, and how to claim them
  • They advise clients about the benefits they may be entitled to
  • They run weekly surgeries at the Customer Service Centre and ad-hoc surgeries at health facilities around the borough, all surgeries are by appointment only
  • They can provide advice on how to prepare for Social Security Appeal Tribunals
  • They work in partnership with other council services and the voluntary sector to promote social inclusion in Redbridge

Call 020 8708 4180

Work Redbridge

Work Redbridge is a virtual information hub designed to assist Redbridge residents with finding employment, training or volunteering opportunities or explore self-employment. 

It can also help local businesses source business support by bringing a range of information about local providers and services together into one place.

In addition to the Work Redbridge online support, there is a Work Redbridge outreach advisor who is located at various venues around the borough every week.

The outreach advisor can provide information on a one to one basis to help you find information about local providers, updating your CV, advice on helping you get back in to the workplace, finding a suitable training course or applying for a volunteering opportunity.

Call 020 8708 2298

Advice UK

Advice UK is a network of free, independent advice agencies in the United Kingdom. They have contact information for a range of organisations that can provide access to trade associations and free advice on a number of topics such as:

  • benefits including disability living allowance
  • consumer rights
  • credit references
  • education
  • employment
  • family
  • housing and property
  • immigration
  • legal
  • medical
  • money and debt
  • substance misuse

East European Advice Centre

The East European Advice Centre (EEAC) aims to help socially and economically disadvantaged people of East European origin settle in the UK. They believe that people are often disadvantaged if they face economic, linguistic, or cultural barriers which prevent them from properly accessing mainstream UK services and participating in UK society.

The EEAC provide free, high quality and impartial information and advice. They also promote and enhance the social welfare of Eastern Europeans who are at risk of homelessness and those requiring employment support.

Phone lines:

  • Polish/English:  07521857415

  • Romanian/English: 07730021986

  • Ukrainian/English/Russian: 07718 612 218


Redbridge Citizens Advice

Redbridge Citizens Advice Bureau (CAB) provides free, independent, confidential and impartial advice and information to everyone on their rights and responsibilities.

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including:

  • debt benefits
  • housing
  • legal issues
  • discrimination
  • employment
  • immigration
  • consumer issues

Call 0300 330 9063

Community Legal Advice

Community Legal Advice is a free and confidential advice service paid for by Legal Aid. 

Information and legal advice is available on issues surrounding:

  • Family - children, divorce and domestic abuse
  • Debt, money and tax
  • Employment: redundancy, unfair dismissal and discrimination
  • Housing and homelessness - renting, reposession and disrepair
  • Education and training - bullying, attendance and exclusion
  • Benefits and tax credits - tax credits, income support and Jobseeker's Allowance
  • Police and crime

Call 0114 7496 0170

National Careers Service

The National Careers Service offers practical, impartial and confidential advice to help anyone make the right career choices.

Whether you would like to learn new skills, are considering a change career, looking for a new job, seeking a promotion or returning to work on reduced hours, the National Careers Service has lots of tips and advice to help you consider your options and make the decision that is right for you.

Services include:

  • Information and advice which is tailored to your needs
  • Online tools such as skills health checks and action plans
  • Job market information and articles
  • Job profiles
  • Real life stories and advice
  • Redundancy advice

Call 0800 100 900


FirstStop Advice is an independent, free service providing advice and information for older people, their families and carers about care and housing options in later life. The service is provided by Elderly Accommodation Counsel (EAC) in partnership with other national and local organisations.

Their website helps older people and their carers explore the options and choices that are open surrounding housing, support and care services.

Call 0800 377 7070

Royal College of Occupational Therapists

The British Association and College of Occupational Therapists (also known as COT) aims to provide a clear identity for all its members through the provision of the highest standard of expert, professional advice. Their information is informed by research, scholarship, innovation and the promotion of excellence in practice. 

COT will provide timely, responsive, specialist support for all members to help encourage and facilitate the personal and intellectual development of confident, competent occupational therapists and support staff.  

Call 020 3141 4600


Ashiana is a charitable organisation based in London, helping women from Asian, Turkish & Iranian communities get help, support and guidance when they need it.

Ashiana aims to:

  • empower South Asian, Turkish and Iranian women who are experiencing domestic violence with culturally sensitive advice, support and safe housing - enabling them to make positive and appropriate choices for themselves
  • raise awareness of domestic violence and carry out preventative work with the community as a whole
  • offer confidential and culturally specific advice, support and information to people
  • support the women and young people, so that they are able to make informed choices and decisions about their future.

Call 020 8539 0427

British Association for Counselling and Psychotherapy (BACP)

The British Association for Counselling and Psychotherapy (BACP) is a leading professional body for counselling and psychotherapy. It is also a key reference point for anyone seeking information on counselling and psychotherapy in the United Kingdom.

Services include:

  • helping you to find information on counselling
  • helping you to locate a therapist in your area
  • training, events and workshops for therapists
  • producing and circulating a wide range of professional publications 

If counsellors are accredited by the BACP it means they have completed a certain amount of training and practice under supervision of the BACP. Some counsellors are members but not yet accredited which simply means they are working towards their accreditation.

Call 0145 588 3300

Cardinal Heenan Centre

Situated next door to SS Peter & Paul's Church in Ilford, the Cardinal Heenan Centre offers a variety of community services and access to advice. 

The following community groups are currently based at the centre:

  • Disabled Women's Network
  • Eastside Community Heritage (training and assessment centre for cultural heritage)
  • Master Brain (tuition including maths, english and preparation for the 11+ selection tests)
  • Melting Pot (lunch club every Tuesday and Thursday)
  • Muslim Women's Welfare Association (help, support and training for women)
  • Refugee and Migrant Forum of East London (RAMFEL) (advice and support for refugees)
  • Somali Welfare for the Somali Community
  • Kaizen Ryu Karate Club (karate classes)

For more than a fifteen years, the centre has offered one stop advice and counselling services to those in need, children, young people and their families of all denominations.


Togetherall is a peer support network for anyone with emotional problems.

If you are feeling down, going through a tough time or are feeling stressed & anxious, Togetherall can help you to cope. Their support network and online information pages, encourages you to be open about what is on your mind, to learn more about yourself and to work through what is troubling you. 

Togetherall is keen that you have the highest quality information available to you, whether it’s getting a better understanding of your own emotions, or knowing how to help a friend through an emotional crisis.  

Aanchal Women's Aid

Aanchal Women’s Aid is an organisation that supports women and their children by offering a free and confidential advice service for Asian women who are experiencing or have experienced domestic, emotional or mental abuse.

Aanchal helps to rescue, rehabilitate and rebuild women's lives and they aim to never turn women away in their time of need.

Services include a telephone helpline, emotional support, youth support programme, mentoring and counselling. They also provide advice on housing, matrimonial matters, welfare rights, debt and referrals to solicitors.

Call 0800 012 4924

StepChange Debt Charity

StepChange provides free confidential advice and support to anyone facing debt concerns. They have your best interests in mind when offering advice and they provide an advice line to help you find a solution to manage your debts.

StepChange is a charity, and you will not pay a penny for any of the services.

Working Mums

Working Mums aims to connect mums and employers through an easy to use and informative website. Find out about jobs, employers and where to go for advice and support.

Tamil Welfare Association

The Tamil Welfare Association (Newham) provides support to Tamil-speaking families, including advice and information, drop-in, legal representation, housing, education and training, translation and interpretation and advocacy.

Call 020 8478 0577

The Society of Later Life Advisers (SOLLA)

The Society of Later Life Advisers (SOLLA) is an organisation that helps those with care needs, such as those with dementia or physical disabilities, be better informed about paying for care and where you can find accredited financial advisers in Redbridge.

Call 0333 202 0454

Disability Law Service

The Disability Law Service (DLS) provides information and advice to disabled and deaf people. It is run by disabled people and has grown from a voluntary organisation to a professional company.

DLS provides advice and information in the following six areas of law:

  • Disability Discrimination
  • Goods and Services
  • Community Care
  • Employment
  • Welfare Benefits

Call 020 7791 9800

Immigration Advisory Service (IAS)

The Immigration Advisory Service (IAS) is the UK's largest charity providing representation and advice in immigration and asylum law.

Services are offered free to people who are eligible and independent from the Government. Asylum and immigration advice is provided confidentially.

Call 0333 305 9375 

Energy Saving Trust

The Energy Saving Trust is a not-for-profit organisation which provides free and impartial advice on how to reduce your energy usage.

If you are looking for easy ways to stop wasting energy and money, then the Energy Saving Trust provides free and impartial advice to help you. For free, independent and local energy saving advice please call their helpline or visit the website.

Call 0800 444 202

Redbridge Connexions

The Redbridge Connexions Team provides information, advice and guidance to vulnerable young people who are not in education, employment or training (NEET), young people at risk of becoming NEET and young people with special educational needs and disabilities. 

They work with young people aged 15 to 19 (up to 25 for those with Special Education Needs and disabilities) who live in Redbridge.

Call 020 8708 2600

Advisory, Conciliation and Arbitration Service (ACAS)

ACAS provide advice on the specific rights of parents and carers including various types of leave and the right to be considered for flexible working.

The easiest way to contact ACAS is by using the telephone helpline or online contact options. They then seek to provide advice and support to employers and employees who are involved in an employment dispute or those who are looking for information on employment rights and rules. The helpline aims to produce clear, confidential, independent and impartial advice to assist you in resolving issues in the workplace. 

Call 0300 123 1100

Terrence Higgins Trust

The Terrence Higgins Trust is a HIV and sexual health charity.

Services include:

  • emotional support and information by phone
  • help with accessing HIV testing and post-exposure prophylaxis (PEP) treatment
  • advice about your rights in benefits, employment, immigration and housing
  • treatment advice
  • help with accessing grants, respite and complementary therapies
  • education for the community about HIV and sexually transmitted infections
  • news, events and leaflets
  • counselling
  • providing chlamydia postal test kits and free condoms 


Call 0808 802 1221

Romford Job Centre Plus

Romford Job Centre Plus is a government agency which supports people of working age find employment, access job related benefits and works with employers to meet their vacant staffing needs.

Each borough will have at least one Job Centre Plus office to help local residents with their employment needs.  
If you're looking for work Job Centre Plus can help you find the right kind of job whether its full time or part time, temporary or permanent.

Call 0800 169 0190

Ilford Job Centre Plus

Ilford Job Centre Plus is a government agency which supports people of working age find employment, access job related benefits and works with employers to meet their vacant staffing needs.

Each borough will have at least one Job Centre Plus office to help local residents with their employment needs.  
If you're looking for work Job Centre Plus can help you find the right kind of job whether its full time or part time, temporary or permanent.

Call 0800 169 0190

Living Made Easy

Living Made Easy is a national charity that provides impartial advice, advocacy, information and training in the use of daily living equipment. It is a founder member of the Information Standard, a certification scheme for health and social care information.

Living Made Easy aims to provide knowledge and essential advice to empower and support those with needs, whether that be people with physical disabilities or those with dementia.

Call 0300 999 0004

Refugee Women's Association (RWA)

Refugee Women's Association (RWA) is a charitable organisation working to provide advice and guidance to refugee and asylum seeking women. Made up of a small team who come from a refugee background, RWA also advise on education and training to women who are in the process of seeking asylum.

Call 020 7923 2412

Facing Bereavement

Facing Bereavement offers guidance and advice on how to deal with bereavement. It contains a wide range of information about all aspects of dealing with a death including advice regarding practical arrangements, financial and emotional issues.

They also have information and guidance about bereavement in different circumstances, such as  still births and miscarriage, accidents and for helping children to deal with grief and loss.

Carewatch Dames Road Extra Care Scheme

Carewatch provide quality, personalised home care services designed to enable their customers to remain as independent as possible within their own home, safely, comfortably, and with dignity.  

Carewatch’s Leytonstone branch offers support to residents in flats and bungalows within their sheltered housing complex. 

Call 020 3953 1530

Shared Care Services Ltd

Shared Care Ltd Walthamstow is a specialist home care service provider. It aims to provide skilled and experienced care staff for children and young adults with disabilities to help them to lead a fulfilling life in the community.  

In total, their staff speak 19 different languages other than English, including Urdu, Hindi, Somali, Yoruba, Arabic, Bengali/Syleti, Punjabi and Gujarati. 

Call 020 8252 5252

AQT Home Care Services

AQT Homecare Services provide a flexible, responsive and non-intrustive service tailored to meet the individual's needs, goals and preferences by encourgaing independence, control and active participation.

Services include:

  • Personal care 
  • Domestic/home help
  • Care for dementia patients
  • Companionship
  • Live-in care 
  • Overnight care
  • Waking nights
  • Palliative care 

Call 02085315239 / 07807837478

Immaculate Healthcare Services Ltd

Immaculate Healthcare Services Limited offers flexible, responsive, quality and user-centered personal and practical care services. It supports individual people to live in their own homes, improve the quality of their lives and reduce the impact and effects they experience as a result of their disability, illness or frailty.  

They also enable carers to take a break from their caring responsibilities by offering a person and/or practical care service through trained home carers.

Services include: 

  • Cleaning 
  • Bed–making 
  • Laundry
  • Ironing
  • Shopping
  • Escort 
  • Companionship 
  • Personal Hygiene 
  • Washing 
  • Bed Bath 
  • Bathing 
  • Toileting 
  • Preparing food and drinks 
  • Collecting pensions and paying bills 

Call 020 8550 1444

Annie's Healthcare Services Ltd

Annie's Healthcare Services is a privately owned agency providing homecare services. This agency is located within Redbridge and is a registered homecare service with the Care Quality Commission (CQC).

Annie’s specialises in providing individualised care and support services to people with learning disabilities, people with physical disabilities, sensory impairments and older people. They put care packages together based on whether you are looking for an hour a week, several hours a day, or 24-hour live-in care.

Call 020 8551 4242

Specialised Care and Support

SCASS Ltd at Blossom House is a small independent organisation run on a non-profit-making basis. SCASS Ltd consists of two provisions, i.e. a Resource Centre and a Residential Care Home, where they specialise in caring for young people who have learning difficulties, special needs and physical disabilities. 

The Resource Centre offers our young adults the opportunity to meet their peers in an environment where they can be happy, safe and stimulated, whilst socialising and improving their independence through life skills. 

The Residential Care Home offers residential, short-break and supported living accommodation to young adults with similar needs as above and offers the highest quality of life both in terms of accommodation and support all provided in a purpose-built property with eight bedrooms and a garden/leisure area.

Call 020 8471 8811


CareTech provide care and support services to children and adults (below retirement age). They cater to a range of spectrum disorders and aid in independent living & self-directed support. A provider of social care since 1993, CareTech own 550 residential homes and specialist services across Britain.

Call 0170 760 1800

Abel Care

Abel Care provides home care services to older people and young adults to help to enable them to continue living in their own home.

A range of home care support is available including domestic and cleaning services, personal care, 24 hour live-in care, post hospital services and palliative care.

Call 020 8518 3387

Salutem Care & Education

Clearwater Care provides specialist care services for people with complex needs, autistic conditions and serve learning disabilities. They have multiple residences in the Redbridge area.

Services promote the creation of person centred support plans based on the specific areas of interest and abilities which individuals have that promote their independence, assisting them to develop skills for personal care and daily living and supporting them to make choices whilst also ensuring them that they remain safe and healthy.

Staff have extensive experience in supporting people with learning disabilities and autistic conditions and are skilled in developing models of communication that help individuals to take the lead in creating their own person centred support plans. 

You can use the 'Search Our Services' function on their website to find the right residence for you.

Call 0175 325 5777


The Bettercaring website is a care home search engine and a handy source of information to meet your housing needs.

Registered homes are provided for: 
  • the elderly 
  • people with dementia 
  • people with learning disabilities, 
  • people who struggle with their mental health,
  • people with physical disabilities, 
  • stroke victims
  • people with autism
  • people who have acquired a brain injury

Call 0845 644 1702

Ashwood House Nursing Care Home

Ashwood House is a registered care provider catering to adults aged 18-65 with mental health needs. 

Features include:

  • Specialist mental health care and support
  • Residential care with single rooms and ensuite facilities
  • Supported living services
  • Respite  
  • Recovery approach to mental health

Call 020 8924 8388

Anxiety Care UK

Anxiety Care UK (Redbridge) helps people to recover from anxiety disorders and to maintain that recovery. This includes obsessive compulsive disorder (OCD), panic attacks, phobias and stress. 

Services include:

  • Mutual support group
  • Structured Recovery Evening – The evening consists of theme work exploring aspects of anxiety and a short 10 min 1-1 with a Structured Recovery Worker to plan recovery work
  • Face to Face Counselling 


Call 07552 877219

Carers Trust

Carers Trust works to transform the lives of unpaid carers. It partners with its network of local carer organisations to provide funding and support, deliver innovative and evidence-based programmes and raise awareness and influence policy.​ Carers Trust’s vision is that unpaid carers are heard and valued, with access to support, advice and resources to enable them to live fulfilled lives.

Call 0300 772 9600

Care Quality Commission (CQC)

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

They regulate and monitor a range of services to ensure that you are able to find the right type of high quality, care for you.

Services which fall under the regulatory responsibility of CQC are:
care homes

  • hospitals
  • care services in your home
  • doctors and GPs
  • dentists
  • clinics
  • mental health
  • community services 

CQC is a key organisation in the care system and they provide information on how to find your way if you are new to using health and social care services and what you need to do to find the right care service for you.

CQC provide information and assistance relating to:

  • the social care system
  • navigating the social care and health system
  • a social care directory listing all registered care homes, home care and social services in your area
  • a health care directory listing information on how to find your local NHS provider, private, voluntary and mental health services
  • monitoring, inspecting and rating health and social care services
  • concerns about care

Call 0300 061 6161

Allied Healthcare - Romford

Allied Healthcare is one of the UK's most trusted healthcare providers, with over 40 years experience delivering home care services.

Allied Healthcare can provide assistance with personal care, such as getting up or going to bed, bathing, shaving, dressing and medication. They can also help with a wide range of other activities, including cooking and cleaning, escorting to medical appointments, social outings, food shopping and general companionship.

Allied Healthcare have a local branch in Romford.

Call 0170 847 8712

Care in Finance

CareinFinance take away the stress and worry for employers paying carers’ wages and other invoices, leaving you to enjoy the independence for which Direct Payments are intended. 

CareinFinance offer a full financial management service, which includes: 

  • Payroll service 
  • Invoice payments 
  • Reconciliations 
  • Advice & guidance 

Call 0345 241 0999

Marie Curie Cancer Care

Marie Curie is a registered and highly regarded charity there to help you or a loved one get through terminal illness.

The network of Marie Curie Nurses can support you and your family at home, or at one of the Marie Curie Hospices throughout the UK. They are on hand to provide comprehensive advice on a range of key issues.


Call 0800 716 146



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